A picture is worth a thousand words. I sketch user journeys and concepts captured during user interviews and conversations with...

Background Problem A phone app to “troubleshoot your home wireless system” needs careful upfront definition, prioritization and scoping...

When designing interfaces that use visual attention, we must remember that our brains do not shoot and store perfect photos of the world...

When a user moves their mouse from the middle of the page toward the navigation bar — presumably to abandon the page — there are...

I love business-related applications of data analysis, and so I want to share a huge shift in my understanding of data analysis...